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ANTLabs RMA

ANTLabs RMA

IG 3100 RMA checklist
 
We need your kind assistance to establish certain parameters for the RMA. Please check the gateway using the following instructions and let us know the details of the outcome. We need this in order to verify what the problem might be.
 
1. Visual Checklist
– Ensure the power switch on the back panel is switched on
– Ensure all Ethernet cables are working and connected securely
– Verify if the LED on Power Adapter and the “Status” LED on IG 4100 Chassis are lighted on.
– Verify if all ports are in good physical condition (e.g. Ethernet Port, Serial port, USB port etc)

     – Verify if the “Speed” and “Link/Act” LED for each connected Ethernet ports are lighted on.

2. Functional Checklist

a. Serial port (PMS) Verification
– Connect a PC/Laptop to the “Serial” port using a working RJ45 to Serial cable*
– Establish a Serial session** using HyperTerminal or equivalent application
– Restart the IG4100
     – Press ESC immediately when you see message “Press any key to continue” prompted
     – Press ESC again immediately when you see message “Press ESC to enter menu” prompted
     – You will be prompted the boot loader menu, Capture the menu screen and select the first option to boot

– Capture the last screen it stops on the Serial Session

b. USB port (Console) verification
– Connect a PC/Laptop to the “USB” port using a working USB to Serial Converter and a working Null Modem Cable*
– Establish a Serial session** using HyperTerminal or equivalent application
– Power up the IG4100 if it’s not powered on
– Verify if you are able to see the console login prompt after pressing any key on the Serial Session

c. LAN port verification
– Connect a PC/Laptop to the “LAN” port of the IG4100 using straight network cable
– Check if the “Speed” and “Link/Act” LED for LAN port on the IG4100 are lighted on
– Check if you can get a IP Address from your PC/laptop

d. WAN port verification.
– Connect a PC/Laptop to the “WAN” port of the IG4100 using straight network cable
– Check if the “Speed” and “Link/Act” LED for WAN port on the IG4100 are lighted on
– Configure the PC/Laptop with a IP address of the same subnet as the IG4100 WAN IP (default 192.168.0.1).
– Check if you are able to browse the admin GUI using URL https://IG4100_WAN_IP/admin/

e. OPT1 and OPT2 port verification.
– Connect a PC/Laptop to the “OPT1” and “OPT2” port of the IG3100 using straight network cable

     – Verify if the LED for each ports are lighted on

3. Other Verification

– Ensure there is no disruption on the power source
– Ensure the Room temperature is not overheated
– Ensure the Chassis temperature is not overheated
– Verify if there are any unusual sounds (e.g. HDD)
 
* Additional USB to Serial Converter is required if Serial COM port is not present on the PC/Laptop
 

** Ensure your Serial Session setting as below:

Baud rate – 115200
Data bits – 8
Parity – None
Stop bits – 1
Flow Control – None
 
To learn more contact us right away by chat or call 888 490 3773