Technical Support and IT Staffing

USED ANTLabs

 

Used ANTLabs 
Email Sales Or call: (888) 490 3773

Peacey Systems Official Distributor of ANTLabs, has a dedicated team to support and repair your ANTLabs gateway and sell used units. Let us know what you need.  

Please contact sales at sales@peaceysystems.com

IG 4110 – 200 Hardware

 

 
A0032-002-001-001-001-1 200 Concurrent Device Lic
Max 500 VLANs		 $500.00          
IG 4110 – 400 Hardware A0032-003-001-001-001-1 400 Concurrent Device Lic
Max 500 VLANs		 $500.00          
IG 4110 – 600 Hardware A0032-004-001-001-001-1 600 Concurrent Device Lic
Max 500 VLANs		 $500.00          
IG 4110 – 800 Hardware A0032-005-001-001-001-1 800 Concurrent Device Lic
Max 500 VLANs		 $500.00          
IG 4110 – Demo2 Hardware
 
   
 
A0032-006-001-001-001-1 30 Concurrent Device Lic
Max 500 VLANs		 – –                      
IG 4110 – PMS Hardware
 
   
 
A0032-022-001-001-001-1 PMS gateway to support interface to multi hotel properties $500.00          
                     
IG 4110 Bundle (ACS Advanced)                  
Bundle: IG 4110 – 200 
(ACS Advanced)		 Hardware & ACS Advanced Subscription   A0032-018-001-001-001-1 Bundle includes: 
– IG 4110 – 200 (200 Concurrent Device Lic, Max 500 VLANs)
– 1st 3 years ACS Advanced Subscription		 $700.00           
Bundle: IG 4110 – 400 
(ACS Advanced)		 Hardware & ACS Advanced Subscription   A0032-019-001-001-001-1 Bundle includes: 
– IG 4110 – 400 (400 Concurrent Device Lic, Max 500 VLANs)
– 1st 3 years ACS Advanced Subscription		 $900.00          
Bundle: IG 4110 – 600 
(ACS Advanced)		 Hardware & ACS Advanced Subscription   A0032-020-001-001-001-1 Bundle includes: 
– IG 4110 – 600 (600 Concurrent Device Lic, Max 500 VLANs)
– 1st 3 years ACS Advanced Subscription		 $1000.00          
Bundle: IG 4110 – 800 
(ACS Advanced)		 Hardware & ACS Advanced Subscription   A0032-021-001-001-001-1 Bundle includes: 
– IG 4110 – 800 (800 Concurrent Device Lic, Max 500 VLANs)
– 1st 3 years ACS Advanced Subscription		 $1200.00          
                     
IG 4100                  
IG 4100 – 100 Hardware   A0019-001-001-001-001-1 100 Concurrent Device Lic
Max 500 VLANs		 $500.00          
IG 4100 – 300 Hardware

 

 
A0019-002-001-001-001-1 300 Concurrent Device Lic
Max 500 VLANs		 $600.00          
IG 4100 – Infinity4 Hardware   A0019-003-001-001-001-1 Unlimited Concurrent Device Lic
Max 500 VLANs		 $1000.00          
IG 4100 – Demo2 Hardware
 
   
 
A0019-004-001-001-001-1 30 Concurrent Device Lic
Max 500 VLANs		            
IG 4100 – PMS Hardware
 
   
 
A0019-033-001-001-001-1 PMS gateway to support interface to multi hotel properties $1000.00          
                     
IG 4210                  
IG 4210 – 1000 Hardware

 
A0027-002-001-001-001-1 1000 Concurrent Device Lic
Max 2000 VLANs		          $1200.00          
IG 4210 – 2000 Hardware   A0027-003-001-001-001-1 2000 Concurrent Device Lic
Max 2000 VLANs		           $2000.00           
IG 4210 – Infinity Hardware   A0027-004-001-001-001-1 5000 Concurrent Device Lic
Max 2000 VLANs		         $2250.00            
IG 4210 – Infinity Plus4 Hardware   A0027-015-001-001-001-1 Unlimited Concurrent Device Lic
Max 2000 VLANs		        $3000.00           
IG 4210 – HA1 Hardware
 
   
 
A0027-005-001-001-001-1 Concurrent Device Lic – Follow Main Unit
Max 2000 VLANs		           $900          
IG 4210 – Demo2 Hardware
 
   
 
A0027-006-001-001-001-1 30 Concurrent Device Lic
Max 2000 VLANs		  –           
IG 4210  – Base ( for Distributors only )                  
IG 4210 – Base Hardware
 
   
 
A0027-008-001-001-001-1 IG 4210 Base Unit
No License
Expandable to Unlimited Device Lic
Max 2000 VLANs		 $500.00          
                     
                     
Other Products 3                  
Account Printer  AP 2100 Accessory   A0022-001-001-001-001-1 Account Printer AP 2100
( 1 unit )		              $200.00           
Account Printer paper for AP 2100 x 10 Accessory   A0022-004-001-001-001-1 Account Printer paper ( 10 rolls )               $5.00           
IG 4210 – 10 GE Fibre Upgrade (per gateway)4 Accessory   A0010-006-001-001-001-1 1 x 10GE Dual Fibre ports               $50.00          
IG 4210 – SFP+ Multi-mode SR Connectors Accessory   A0010-007-001-001-001-1 2 x SFP Connector (Multi-mode SR)               $50.00          
IG 4210 – SFP+ Single-mode LR Connectors Accessory   A0010-008-001-001-001-1 2 x SFP Connector (Single-mode LR)              $75.00           
IG 4210 – Sliding Rails Mounting Kit  Accessory

 
A0027-026-001-001-001-1 Sliding rails mounting kit (IG 4210 only)               $35.00           





 

Peacey Systems Official Distributor of ANTLabs, has a dedicated team to support and repair your ANTLabs gateway.
Used ANTLabs 
Email Sales Or call: (888) 490 3773
 
 
 
To purchase software modules, license upgrades and support plans for IG 3100, visit Online Store or find a Reseller/Partner. To purchase our products, Contact Us or our Resellers/Partners.

 

 

 

 

Support Components

24 x 7 Phone Support

ANTlabs will provide telephone support for any Product covered by this T&C Document. Such support will consist of responding to trouble calls as reasonably required to make the Product perform as described in the current product specifications. Customer support will be provided in accordance with ANTlabs’ support policies that are found in the document Product Support Policies and Procedures.

 All support cases are handled directly by trained support engineers:

  •  
24 x 7 Email Support

ANTlabs will provide support via email (tech-support@antlabs.com) for any Product covered by this T&C Document.

Software Subscription

Customer is entitled, at no charge, to software patches/updates of covered products, such as bug fixes and new releases that are generally made available at no additional cost to ANTlabs’ customers that have a valid product software subscription for the relevant time period. The foregoing right shall not include any options, upgrades or future products which ANTlabs or third party vendors charge for as a separate product or where Customer’s installed hardware platform has no further upgrades available according to either (i) the applicable product release notes provided with each release or (ii) a written end-of-life announcement communicated to Customer by ANTlabs. ANTlabs is not obligated to provide hardware upgrades to ensure compatibility with new software versions of its products or to ensure that new software versions of its products are compatible with outdated hardware platforms.

Standard Hardware (HW) RMA 

Under this option, the customer can report a faulty hardware unit to ANTlabs support. Upon confirmation of the hardware fault, the standard HW RMA process will trigger. A new replacement unit will be shipped out to the customer when ANTlabs receives the faulty unit.

Customer is responsible for backing up, properly storing configuration files and implementation of those setting on the replacement hardware.  The replacement system will be new or refurbished at the discretion of ANTlabs.

Advanced Hardware (HW) RMA 

This is an enhancement to Hardware RMA, which improves the turn-around time for the customer.  Under this option, a new replacement unit is shipped out to the customer on the next business day (Singapore) after completion of troubleshooting when ANTlabs support accepts and logs a system hardware fault before 16:00 (Singapore Time) Monday to Friday.

Customer is responsible for backing up, properly storing configuration files and implementation of those setting on the replacement hardware.  The replacement system will be new or refurbished at the discretion of ANTlabs.  RMA unit receives a thirty (30) day hardware warranty or the remainder of the original hardware warranty or active maintenance contract, whichever is longer.

The faulty unit must be returned to ANTlabs authorized distributor within twenty (20) days.  If not, the full purchase price will be charged to the customer.

NBD (Next Business Day) Onsite Servicing

This is an advanced hardware replacement / servicing option whereby replacements parts and our support engineer are sent to customer site on the next business day upon confirmation of RMA.  This support option can place a certified engineer at the customer’s location the following business day, after completion of troubleshooting when ANTlabs support accepts and logs a system hardware fault before 16:00 Monday to Friday, subject to parts availability.  Service is performed on-site at the customer’s location and is available Monday – Friday from 9:00 to 17:00 excluding normally observed local holidays.

The End User information (customer name, address, contact number) must be present to activate this level of RMA.  Refer to the ANTlabs Support Portal or Appendix A for a sample of the form. Incorrect or incomplete information about the End User will result in this service delivery and may affect the promised service level agreement.

In addition, this level of RMA service is only applicable to products purchased in the specific supported countries and will not apply to parallel-imported units. For example, for a unit purchased in the US, onsite support can only be provided to an address in the US.   Refer to ANTlabs Support Portal or Appendix B for the most current list of supported countries.  For countries not in the supported list, the support level will fall back to the Hardware RMA (replacement) option detailed above.

All claims filed for hardware units that fail will be repaired at the discretion of ANTlabs. RMA parts / components receive a sixty (60) day hardware warranty or the remainder of the original hardware warranty or active maintenance contract, whichever is longer.

 

EOL / EOS Policy 

As a product matures, its future functional relevance is determined by trends in market demand and technology innovation.

Taking these factors into consideration, a product may be deemed to have reached the end of its product life cycle. And newer products with functionally richer technology may be available as candidates for replacement.

Products that have reached the end of its product life cycle will be subject to ANTlabs’ product policy for EOL (End-of-Life) and EOS (End-of-Support).