What is the Peacey Systems Live Virtual Help Desk Service? Peacey Systems 800 Technical Support (Help Desk) for businesses. It is your first point of contact with highly skilled IT technicians for problems pertaining to Troubleshooting and Support of Desktop PC and Laptop hardware and Microsoft Operating Systems, Internet and E-mail Connectivity issues. Our Help Desk technicians can resolve up to 90% of user issues quickly.
We have been providing desktop PC and Laptop support for over 10 years. We have experience working with a broad range of businesses. Some of the professional designations of our professionals include MCP, MCSE, MCSA, CCNA, CCA just to name a few.
What PC Operating Systems does Peacey Systems Live Virtual Help Desk support? Microsoft Windows 2000, Windows ME, Windows XP and Windows Vista
What is the Peacey Systems Live Virtual Help Desk Software Agent? The Peacey Systems Live Virtual Help Desk Agent is a non intrusive, non evasive light-weight agent (around 1 MB) that initiates information and status communication from a Desktop PC or Laptop back to our management and monitoring Network Operations Centre (NOC). This agent automatically executes weekly scheduled maintenance tasks, including: Microsoft Windows Updates, Patch & Security Deployment, Spyware Scan & Removal, Disk Scans, Logical Drive Defragments, Malware/Spyware/Virus Scans (including updates) and Internet debris removal. These updates enhance performance, improve security and reduces costly downtime.
The agent also performs System and Network Monitoring, Windows Event Monitoring, Log and Alert Reporting, Hardware and Software Inventory (keeping track of what hardware and software is on your machine), Changes to Computer Hardware or Software, Disk Utilization, License Peacey Systems and Compliance, Complete and customizable reports, System Performance, System Events, Application Events, Security Events, Proactive Monitoring, Network Peacey Systems and Statistics, Workstation Uptime History, Computer Logs and Status, Security Patch and Update Status, Asset management.
Can the Peacey Systems Live Virtual Help Desk see my personal information in my files and folders? No. The Peacey Systems Live Virtual Help Desk Agent only has access to the Desktop PC or Laptop Operating System and Systems files.
How secure is the management and monitoring agent running on my Desktop PC or Laptop? Very Safe with 128 bit Encryption – the same secure type of connection that the banks use for a connection. Communication between the components is secure from all perspectives.
What is my support coverage for the Live Virtual Help Desk’s standard business hours? 9am to 5:00pm local time in your province or state.
What happens when I need a computer service to come on-site (Level 3) Support? A service will be available to all Peacey Systems customers when the role out across North America happens.
How much does the Peacey Systems Live Virtual Help Desk Service Cost? Fixed Cost of $60.00 per month per Desktop PC or Laptop includes the Live Technical Support (Help Desk) and the Peacey Systems Live Virtual Help Desk Software Agent.
Do my phone calls to the Live Virtual Helpdesk get tracked? Yes. A ticketing system tracks all tickets that have been opened when a customer phones into the help desk with an issue. You can view all events related to your system and your trouble tickets which are created, logged, tracked, reported and retained using our on-line Peacey Systems Live Virtual Help Desk Portal.
How does the Peacey Systems Live Virtual Help Desk Agent get downloaded on the customers Desktop PC or Laptop? After signing up and paying for the service through Peacey SystemsSpark you will be directed to the Virtual Helpdesk Portal . In the top right hand corner of the Portal click on >Virtual Help Desk Download to download the Virtual Help Desk Agent onto your Desktop PC or Laptop. After the Helpdesk Agent has been downloaded successfully you will see Virtual Help Desk Agent Active.
What is the Peacey Systems Live Virtual Help Desk Portal? The Peacey Systems Live Virtual Help Desk Portal displays the customer’s Live Technical Support Help Desk Number needed to place a call. It also contains a unique machine id number; current service plan; computer performance statistics; overview of your computer, disk space, Peacey Systems and system alerts; comprehensive reports about your Anti-Virus, Anti-Spy-Ware, and machine summary. The Portal displays what hardware and software that resides on your computer, security patch updates and support ticket status.
What is the green check mark and red x in the Portal? Green represents ok and red means non-active and you should place a call to the Help Desk for assistance.
What is icon with the green V within the blue circle in my systems tray? This is the Peacey Systems Live Virtual Help Desk agent icon. When you mouse over the icon it will display your unique 4 digit machine id number that the Help Desk will need when you call for assistance.
