Building and managing your own technical call center is labor-intensive and expensive. Using your highly skilled developers and software engineers to support basic end user enquiries is both expensive and distracting.
Peacey Systems 24/7/365 tier 1 technical support customer call center provides all the help your customers want and need. We handle all initial customer enquiries, support the day-to-day issues and resolve most user-problems at the first point of contact. Only complex problems are escalated to your internal experts.
Do you want to support your customers 24/7/365?
Is managing your own call center distracting you from your real business?
Are support costs hurting your bottom line?
Do you want real-time visibility into the support being provided to your customers?
Are your customers unhappy with the support they are receiving?
If you answered yes, then Peacey Systems is ready to help you. Peacey Systems knows that your success is enhanced by the quality of your customer service. We work with you to create consistent, positive customer experiences by combining your brand values with Peacey Systems expertise and technology. Whether you need a completely outsourced solution or help with a particular segment of end-user support, Peacey Systems can help. Our professional team handles more than half a million support calls annually from clients across North America.
Key Features of Peacey Systems call center service:
24/7/365 operations
Multilingual support
Customized and privately labeled according to your brand and values
Friendly Customer Care representatives to handle registration and accounts enquiries
Highly skilled Technical Support agents
Phone, email, chat and remote diagnostic support
Sophisticated call routing
Quality monitoring and management program
Guaranteed service levels according to customer requirements
Flexible billing models
Peacey Systems enterprise grade ticketing and support management system provides:
A powerful set of tools to log, manage and resolve issues
A client extranet interface to provide our clients with real time and historical visibility to all services we deliver to their customers and end users
An end user interface where your customers can view FAQ’s, knowledge base articles and their own personal call history. End users can also request services via phone, e-mail or live chat
Detailed call statistics and reporting
Peacey Systems Support core competencies include: computer, CRM, PC, tech support, help desk, Call Center Management, IT outsourcing and desktop support.
For more information on Peacey Systems technical call center contact the sales department at sales@peaceysystems.com
