Premium
Tier 1 Support

Premium Tier 1 Support

Peacey Systems 24/7/365 Tier 1 technical support customer call center provides all the help your customers want and need. We handle all initial customer inquiries, support the day-to-day issues and resolve most user-problems at the first point of contact. Only complex problems are escalated to your internal experts. 

 

  • Do you want to support your customers 24/7/365?
  • Is managing your own call center distracting you from your real business?
  • Are support costs hurting your bottom line?
  • Do you want real-time visibility into the support being provided to your customers?
  • Are your customers unhappy with the support they are receiving?

 

 

If you answered yes, then Peacey Systems is ready to help you. Peacey Systems knows that your success is enhanced by the quality of your customer service. We work with you to create consistent, positive customer experiences by combining your brand values with Peacey Systems expertise and technology. Whether you need a completely outsourced solution or help with a particular segment of end-user support, Peacey Systems can help. Our professional team handles more than half a million support calls annually from clients across North America.

 

Key Features of Peacey Systems call center service:

 

  • 24/7/365 operations
  • Multilingual support
  • Customized and privately labeled according to your brand and values
  • Cloud based alerts and document sharing
  • Friendly Customer Care representatives to handle registration and accounts enquiries
  • Highly skilled Technical Support agents
  • Phone, email, chat and remote diagnostic support
  • Sophisticated call routing
  • Quality monitoring and management program
  • Guaranteed service levels according to customer requirements
  • Flexible billing models

 

Peacey Systems enterprise grade CRM ticketing and support management system provides:

 

 

  • A powerful set of tools to log, manage and resolve issues
  • A client extranet interface to provide our clients with real time and historical visibility to all services we deliver to their customers and end users
  • An end user interface where your customers can view FAQ’s, knowledge base articles and their own personal call history. End users can also request services via phone, e-mail or live chat
  • Detailed call statistics and reporting

 

 

 

Peacey Systems Support core competencies include Tier 1/2/3 support:

 

HSIA support, computer, CRM, PC, tech support, help desk, Call Center Management, IT outsourcing and desktop support.

For more information on Peacey Systems technical call center contact the sales department at sales@peaceysystems.com

 

In Depth Services, click here

Written by