We are Experts in Supporting IT Operations
Consumers rely on technology’s benefits every day. When technology doesn’t work, they need fast, competent help.
who we are
Peacey Systems Omni channel support handles nearly 5 million customer interactions per year. Our team understands that technology exists in virtually every aspect of our society.
Your customers rely on technology’s benefits and need excellent support every day. When technology doesn’t work, they need fast, competent help via phone, email, text, chat and social media - omni channel.
Peacey Systems has extensive experience enabling our partners to operate more successfully. We take care of providing services that can otherwise bog down businesses: multi-level technical support (basic to expert), customer service and billing. Peacey Systems also offers unique patented services and software that significantly increase end user satisfaction by boosting first call resolution.
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Premium Tier 1 Support
Peacey Systems 24/7/365 Tier 1 technical support customer call center provides all the help your customers want and need. We handle all initial customer inquiries, support the day-to-day issues and resolve most user-problems at the first point of contact. Only complex problems are escalated to your internal experts.
Realtime CRM and ACD records via custom api
Peacey Systems IT Services pioneered the on-demand subscription billing space. In 2007 we started as the billing and payments engine for large ISPs and Telecom companies, as well as companies with complex reseller hierarchies.
Working with your team and after a careful review of current networking systems and documentation our engineers will recommend high-performance network infrastructure that helps businesses create a responsive and trusted environment for accelerating the deployment of services and applications over a single network.
Help Desk Support
who we are Peacey Systems Omni channel support handles nearly 5 million customer interactions per year. Our team understands the technology needs of a wide variety of businesses.
who we are
And the key ingredient Great staff
Your customers deserve the very best
End user experience is Everything
large venue Support
WE ENJOY WORKING
What People Say
Super! Peacey Systems has been ideal for our expanding business, we are a small company and we absolutely needed 24x7 service that allowed our customers to call, chat, email a live agent who has been trained on our needs, those features and training are essential to our business. Thank you guys for such an awesome customer experience and your efficient help with setting things up. You are the best.
Your team killed it, this is exactly what our business needed. I have no problem at all in recommending you to anyone ,please have them call me. Thank you guys for doing such an awesome job every single day. You are the best!
On time, on budget and my customers are happy, that's all that matters to me as a CFO and I'm happy to be a reference for Peacey Systems any time.